Elements and Performance Criteria
- Gather, convey and receive information and ideas
- Information to achieve work responsibilities is collected from appropriate sources
- The method(s)/ equipment used to communicate ideas and information is appropriate to the audience
- Effective listening and speaking skills are used in oral communication
- Input from internal and external sources is sought, and used to develop and refine new ideas and approaches
- Instructions or enquiries are responded to promptly and in accordance with organisational requirements
- Draft routine correspondence
- Written information and ideas are presented in clear and concise language and the intended meaning of correspondence is understood by recipient
- Correspondence is drafted and presented within designated timelines
- Presentation of written information meets organisational standards of style, format and accuracy